FAQ

Do you ship internationally ?
We currently ship only to Malaysia.

How much do you charge for delivery ?
Shipping is FREE on all orders above RM50. Orders up to RM49.90 are a flat rate of RM8. We ship via GDex.

How long will it take to receive my order ?
The standard timeline for delivery is 3 business days upon confirmation of order. This is applicable to all states within Peninsula Malaysia. Please allow 2 extra days for East Malaysia.

My order is not here yet. What do i do ?
We aim to deliver within 3 to 5 days. To track your order, please click here.

How do i track my order ?
You will receive an email with a tracking code once your orders have been picked up by our logistic partner. You can then track the status of your orders via the link provided in the email or here.

What are the payment options ?
We accept credit cards backed by Visa and Mastercard, and direct online banking through the ipay88 secure payment gateway.

How will i know if my order is successful ?
You will receive an order confirmation via email from ipay88.

I received a sms informing me that my credit card has been charged, but not the order confirmation from IPay88. What do i do ?
Please contact us at hello@innerstatement.com and we will assist you within 24 hours, Monday - Friday.

Can i cancel my order if i've placed it ?
Please contact us at hello@innerstatement.com and we will assist you within 24 hours, Monday - Friday.

What if i would like to speak to someone ?
Please contact us at hello@innerstatement.com and we will respond within 24 hours. Monday – Friday.